Keep your business analytics system running smoothly with professional technical support. You can access all of Pentaho's official documentation in the Pentaho InfoCenter. Already a customer with technical support? Log into the support portal.
Pentaho subscriptions include professional technical support plans that are designed to help you to overcome all product-related issues when designing, developing, deploying and supporting your solution using Pentaho Business Analytics.
Our comprehensive support plans encompass bug fixes, problem support and developer assistance directly from our experts. Confidently depend on our professional support to get you started and keep you up and running - saving you time and avoiding downtime. Bug fixes and patches can be delivered to you directly and will also be incorporated in future versions of the product.
Customer satisfaction is our absolute priority and therefore we have hired, trained, and certified the brightest and highest quality support team around.
|
STANDARD |
PREMIUM |
| Consulting Checkpoints | None | 3 |
| Support Communication | Portal Only | Portal, Phone |
| 24x7x365 | No | Yes |
| Response Times | Severity 1: 4 Business Hours Severity 2: 1 Business Day Severity 3 & 4: 2 Business Days |
Severity 1: 1 Business Hour Severity 2: 2 Business Hours Severity 3 & 4: 4 Business Hours |
| Named Support Contacts (primary/backup) |
1/1 | 2/1 |
View our packages to see which support levels are available with the different Pentaho Business Analytics packages.
