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Support
Pentaho professional support plans are designed to help you to overcome all product-related issues when designing, developing, deploying, and delivering your solution using the Pentaho BI Suite or it's individual components. Pentaho Support is available as part of Pentaho Enterprise Editions.
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Pentaho Support does a great job answering our questions and providing information to help us get the most out of Pentaho's products. It's a very good support organization, and as a user, we really appreciate that.
-Nandaki Systems |
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Professional support you can depend on
Our comprehensive support plans encompass bug fixes, problem support, and developer assistance direct from the core team - meaning you get straight to the experts. With our professional support plans you have the confidence of being able to depend on us to get you running and keep you running - saving you time and avoiding downtime. Bug fixes and patches can be delivered to you directly and will also be incorporated in future versions of the product - so you can rely your issues staying fixed.
Your satisfaction, our priority
Customer satisfaction is our absolute priority and therefore we have hired, trained, and certified the brightest and highest quality support team around.
Choose our professional support when you need:
- Remote design, development, or deployment assistance with any component of the Pentaho BI Platform.
- Configuration assistance or help resolving a performance bottleneck.
- Bug fixes that must be addressed quickly and patches that must be automatically rolled into future product releases.
- Assistance upgrading from one version to another
- Support with rapid response times for business-critical applications.
- Alerts about relevant bug fixes and patches, security holes, optimization tips, and more.
Please note that our professional support contracts are designed for end-user enterprises.
If you are embedding or bundling the Pentaho BI Platform, please visit our OEM / ISV Support page for details on options specifically designed for you.
For more information
For more information about our services and to discuss a business relationship click here and ask for someone to contact you at your earliest convince.
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