Professional Technical Support

Keep your business analytics system running smoothly with professional technical support. Already a customer with technical support? Log into the support portal.

Pentaho subscriptions include professional technical support plans that are designed to help you to overcome all product-related issues when designing, developing, deploying and supporting your solution using Pentaho Business Analytics.

Professional Support You Can Depend On

Our comprehensive support plans encompass bug fixes, problem support and developer assistance directly from our experts. Confidently depend on our professional support to get you started and keep you up and running - saving you time and avoiding downtime. Bug fixes and patches can be delivered to you directly and will also be incorporated in future versions of the product.

Your Satisfaction, Our Priority

Customer satisfaction is our absolute priority and therefore we have hired, trained, and certified the brightest and highest quality support team around.

Choose our Professional Support When you Need:

  • Remote design, development or deployment assistance with any component of the Pentaho Business Analytics platform.
  • Configuration assistance or help resolving a performance bottleneck.
  • Bug fixes that must be addressed quickly and patches that must be automatically rolled into future product releases.
  • Assistance upgrading from one version to another.
  • Support with rapid response times for business-critical applications.
  • Alerts about relevant bug fixes and patches, security holes, optimization tips, and more.

 
STANDARD
PREMIUM
Consulting Checkpoints

None 3
Support Communication Portal Only Portal, Phone
24x7x365 No Yes
Response Times Severity 1: 4 Business Hours
Severity 2: 1 Business Day
Severity 3 & 4: 2 Business Days		 Severity 1: 1 Business Hour
Severity 2: 2 Business Hours
Severity 3 & 4: 4 Business Hours
Knowledge Base Users 5 20
Named Support Contacts
(primary/backup)		 1/1 2/1

View our packages to see which support levels are available with the different Pentaho Business Analytics packages.

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