Go to Market Faster with Specialized OEM Support, Training and Services

Whether embedding reporting into your applications or creating a competitive advantage with world-class business analytics as part of your software, you'll find Pentaho to be a great partner in helping you get fully up to speed and successfully deployed – enabling new revenue opportunities for you and more valuable insights for your customers.

Pentaho provides the partnership, training, support, and enablement that your staff needs to implement your analytics solution quickly and get to market rapidly.

Architecture Workshop - Learn Best Practices to Jumpstart Your Product Roadmap

Pentaho's Architecture Workshop, a three to five day engagement, helps OEM partners optimize their productivity and gain a full understanding of best practice integration strategies and techniques. In this workshop you will:

  • Learn Pentaho's architecture, APIs and web services for building multi-tenant environments
  • Discover techniques for developing single sign-on and integrating with your security framework
  • Jointly develop an implementation strategy document that serves as a roadmap for your development process

For more information, download this datasheet.

Who should attend? Your architects, developers, testers, and quality assurance staff

Tailored OEM Training Class - Optimize your business analytics integration

Pentaho also offers custom classes, tailored to your specific integration needs. Led by a Pentaho Enterprise Architect, this class deeply dives into the details of the implementation strategy you developed in the Architecture Workshop. During this class you will:

  • Gain a solid foundation and understanding of Pentaho architecture
  • Understand specific integration points with your software
  • Learn how to extend Pentaho beyond what comes in the box
  • Develop an internal knowledge base for building as well as troubleshooting your integrated solution

Who should attend? Your developers and support staff

Development Enablement & Support - Get Your Engineers the Technical Support They Need

Pentaho offers unique developer-centric technical support that is available throughout your software development life cycle to ensure you get to market faster. We understand that your solution is always evolving, with new versions of your product. We never stop either! We are here to support you now and over the long term. With this enablement service you will receive:

  • Access to Java developers with in-depth knowledge of Pentaho architecture and web services APIs
  • Continued enablement for your developers - Pentaho is an extension of your development team

Production Support - Provide Your Customers with Quality Support and Exceptional SLAs

We use market leading Zendesk as our centralized customer support software - not only to ensure that our customers and partners have an easy to use tool for reporting problems, but also to better collaborate to more quickly and effectively resolve your issues.

We provide 24x7 support with rapid turnaround time for our OEM partners. This "level-3" support also provides engineers with in-depth technical skills across our Pentaho products, providing you high quality support when you need it.