Customer Use Case

"Our customers are improving service levels by optimizing resources and staff in real time."

Jann Pehle, Consultant, INFORM

INFORM

Software for process optimization logic to improve business productivity

Business Challenges

  • Inform sought an embeddable analytics platform to complement its GroundStar real time business intelligence application, GS BIS. The platform needed to be integrate easily into the GroundStar suite and also adaptable to GroundStar clients’ various IT environments.
  • Other requirements included ease-of-use, data visualization, ad-hoc reporting and analysis and role-based security.

Pentaho Solution

  • OEM Partnership with Pentaho
  • Pentaho Reporting, especially its ad-hoc reporting capabilities
  • Pentaho Dashboards with pre-defined KPIs and visualizations for specific processes

Value Added

Currently in use with 30 clients, GS BIS based on Pentaho Business Analytics has delivered the following results:

  • Transparent data that enables customers to meet service level agreements
  • Easy-to-use dashboards and reporting enables business users to drill down into details in real time, especially important in the time-critical ground handling environment.
  • Supports INFORM’s own sales process as the data visualizations show potential new customers how they can reduce their costs by using GroundStar

Why Pentaho

  • Easy to integrate and adapt
  • Ease of use
  • Real-time reporting
  • Excellent support and training