USU Group

About This Customer

USU Group
Provider of IT Service Management (ITSM) Solutions and Consulting Services



Pentaho enables us to offer customers a cross-systems analysis tool for their entire IT infrastructure. With our offering, USU Service Intelligence, anyone in the customer's IT department can easily run reports and pinpoint the root cause for a problem that has surfaced.

Peter Stanjeck Director, USU Group

Use Case Overview

Business Challenges

  • USU Group required an OEM solution that provided data integration and a front-end analysis and reporting tool to serve as the foundation for its ITSM BI offering.
  • The ITSM field required ad-hoc analysis and variable forecasting capabilities, not just static reporting.
  • The high volume of data generated from monitoring of various IT systems required a robust ETL tool.

Pentaho Solution

  • Pentaho collects and analyzes large volumes of IT monitoring data from BMC Atrium, HP Service Manager, IBM Tivoli and other systems.
  • Pentaho Data Integration as ETL tool.
  • Pentaho Business Analytics as self-service BI delivering ad-hoc analysis and reporting.

Value Added

  • Near real-time analysis: Despite falling into the big data category, IT monitoring requires a near real-time analysis and USU is able to deliver this with Pentaho.
  • Self-service solution: Everybody in the customer's IT team can easily run their own analysis and reports as they need it and when they need it.
  • Web and mobile access: the USU Service Intelligence solution can be accessed from anywhere on the Internet as well as through a handy mobile client application.
  • Cross-systems reporting: Pentaho enabled USU to make cross-systems analysis and reporting a reality for its customers. Those companies previously had to rely on separate tools.

Why Pentaho

  • Self-service BI and ad-hoc analysis in real-time
  • Open source model provides low total cost of ownership, high performance and easy integration
  • Complete end-to-end solution