Customer: Lufthansa

"With Pentaho, we now are instantly aware if we are dealing with a single occurrence of an error or if there is a pattern. We can immediately take action in order to minimize the impact on our passengers. Pentaho is very intuitive to use and we can easily and flexibly adapt it to our changing requirements."

Deployment Overview

Key Challenges

• Lufthansa needed a solution that would make the core processes of Inter Airline Through Check In (IATCI) accessible, measurable and available for real-time operational monitoring
• Wanted to deliver consolidated management reporting dashboards to inform decision making

Pentaho Solution

• Onsite training and consulting
• Pentaho Business Analytics – Real-time data analysis and report generation
• Pentaho Data Integration – Data retrieval, transformation and loading

Results

• Will be able to aggregate and feed data into a management cockpit to analyze collected data for key decision-making purposes in the future
• Are now instantly notified of transmission errors, enabling the company to detect patterns on large amounts of data at a rapid speed
• With automatic alarm messages sent out to IT product management, partner airlines are informed of errors right away in the case of transmission errors between different IT systems for passenger data
• Lufthansa is now able to comprehensively monitor one of its most important core processes in real-time for quality management: the handover of passenger data between different airlines

Why Pentaho

• Great performance, functionality and value for money
• Intuitive user interface
• Innovative, user-friendly solution
• Great on-site consulting and support
• Flexibility and simplicity with which the solution can be quickly adapted in the future