With Pentaho, we now are instantly aware if we are dealing with a single occurrence of an error or if there is a pattern. We can immediately take action in order to minimize the impact on our passengers. Pentaho is very intuitive and we can flexibly adapt it to our changing requirements.

Stefan Gaul IT Product Management, Lufthansa

Use Case Overview

Business Challenges

  • Lufthansa needed a solution that would make the core processes of Inter Airline Through Check In (IATCI) accessible, measurable and available for real-time operational monitoring.
  • The airline also wanted to deliver consolidated dashboards to inform decision making.

Pentaho Solution

  • Pentaho Business Analytics – Real-time data analysis and report generation.
  • Pentaho Data Integration – Data retrieval, transformation and loading.

Value Added

  • Lufthansa will be able to aggregate and feed data into a management cockpit to analyze collected data for key decision-making purposes.
  • Management now receives instant notification of transmission errors, enabling the company to detect patterns on large amounts of data in real-time.
  • Partner airlines also receive alerts in the case of transmission errors between different IT systems for passenger data.
  • Lufthansa is able to comprehensively monitor one of its most important core processes in real-time for quality management: the transfer of passenger data between different airlines.

Why Pentaho

  • Excellent performance, functionality and value for money
  • Intuitive user interface
  • Great on-site consulting and support
  • Flexibility and simplicity for future adaptation of product